Terms and Conditions

It is important that both client and designer share a common vision; to ensure this please carefully read the following terms and conditions. Should you have any queries concerning them please do not hesitate to contact us before signing.

Information about us and how to contact us:

  1. Who we are: Gorhambury Interiors Ltd is a company registered in England, UK. Our registered office address is: Gorhambury, St Albans, AL3 6AH.
  2. How to contact us: rosie@gorhamburyinteriors.co.uk 07810376365 caroline@gorhamburyinteriors.co.uk 07990552519

Design Work

  1. As standard for each area we will provide up to three schemes as part of the agreed design fee.
  2. If these are not accepted by the client a further two more per area can be requested free of charge.
  3. Any additional scheme requests over five per area will incur a design charge of £5,000 plus VAT per scheme.

Order and Cancellation Policy

  1. We will provide you with a total estimate cost of goods per project which is valid for 30 days from the date of estimate and only covers items supplied for your own domestic use. If there are commercial requirements for products supplied by us please inform us at the outset.
  2. We can charge interest if you pay late. If you do not make any payments to us by the due date we may charge interest to you on the overdue amount at the rate of 8% above base. This interest shall accrue on a monthly basis.
  3. To confirm the goods order a signature of acceptance and a deposit of 50% of the supplied estimate must be paid before goods can be ordered. As the funds are spent further requests for payment will be made to keep the account in credit.
  4. If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
  5. The signature accepting the estimate will constitute a legally binding contract for you to be provided with the stated goods and service and for you to pay the balance upon completion, prior to installation. The balance may differ from the total estimated balance as this list is not exhaustive and may include other items required to complete your order to your specifications. This will be itemised in a final estimate sent to you along with your final invoice.
  6. You will be supplied with an itemised goods breakdown of any such costs. Credit terms are not possible for any part of this process.
  7. In the event you choose to cancel the contract this must be supplied in writing with reasons. We will use our discretion to agree on cancellation terms if the items have not been completed. But if they are complete the balance of the total estimated cost will become due immediately.
  8. Specially commissioned products are made to your individual requirements, and as such, are neither returnable, not refundable after delivery if you change your mind. Normal delivery estimates for completed works are 8-10 weeks but please note external circumstances, import timings from other countries, transport, strikes, etc, may adversely affect this. Due the order process we will let you know when we will provide the products to you. This will be on our current lead time and judged on the scale of the project. Lead times are subject to change but will be confirmed with you at the time of order.
  9. When returning off-the-shelf items please expect a restocking charge of 20%. The goods must be in good condition and notice of their return needs to be two weeks from the date of delivery. Faulty goods will be replaced at no extra cost.

Insurance

  1. Please let your household insurer know you are undertaking works on your home.

Installation Costs

  1. The costs of installation will be notified to you when we provide you with our agreed estimate. Any sundries including mileage, congestion or parking will be charged in your final invoice.
  2. We are not responsible for delays outside of our control. If said delays affect the delivery date of a product we have ordered for you we will contact you as soon as possible and take steps to minimise the effect of the delay.
  3. Site conditions and access. If an appointment has been made for installation and the site is not in a suitable state for this to be carried out then a cancellation charge may be applied. Spaces must be clear for supply and fitting with no obstruction to access. We are not responsible for clearing the site for installation.
  4. If installation is delayed we will contact you for further instruction and a storage charge may be applied.

When you own the goods

  1. The product will be your responsibility from the time we deliver the product to the address you gave us or when you or a carrier organised by you collect it from us.
  2. You own a product only when we have received payment in full.

Guarantees

  1. If you find any issues with the quality of the work or materials supplied, please notify us to arrange an inspection. If this is within one month of installation we may agree to repair or replace your items at appropriate or as mutually agreed.
  2. Nothing contained within these terms and conditions affects your statutory rights under the Consumer Rights Act 2015.